Privacy policy

Privacy Policy

Effective Date: December 5, 2025

This Privacy Policy describes how House of Argan ("we," "us," or "our") collects, uses, and protects your Personal Information when you visit or make a purchase from our website houseofargan.ae (the “Site”).

This policy complies with the UAE Personal Data Protection Law (PDPL) and applicable international data-protection standards.

1. Collection of Personal Information

We collect Personal Information to process your orders, provide our services, and improve your experience.

A. Information You Provide Directly

When you make a purchase or attempt to make a purchase, we collect:

  • Contact Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Payment details (processed securely by our payment partners; we do not store full credit card numbers).
  • Account Information: Username and password (if you create an account).

B. Automatically Collected Information

We collect certain information (“Usage Data”) when you browse the Site. This includes:

  • Device Information: Browser type, IP address, time zone, and cookies installed on your device.
  • Browsing Data: Pages viewed, referring websites, search terms, and how you interact with our website.

2. Use of Personal Information

We use the information for:

  • Order Fulfillment: Processing payments, shipping products, and sending order confirmations.
  • Communication: Responding to inquiries and sending updates or marketing messages (if you opt in).
  • Improvement of Services: Enhancing website performance and detecting fraud or misuse.
  • Account Management: Supporting your registered account and preferences.

3. Cookies

We use cookies to improve your browsing experience, personalize content, and analyze general website usage.

By using our Site, you consent to the use of cookies.

You may disable cookies in your browser settings, but certain features may not function properly.

4. Sharing Your Personal Information

We may share information with third parties only when required to operate our business:

  • Service Providers: Payment processors, shipping carriers, IT support, and marketing service providers.
  • Legal Requirements: To comply with UAE laws, court orders, or to protect our rights.

We do not sell or rent your Personal Information.

5. Data Security

We take steps to protect your Personal Information from unauthorized access, misuse, and disclosure.

All payments are encrypted and processed securely by our payment partners (Stripe, Tabby, Tamara).
We do not store your full credit card details.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your Personal Information
  • Request correction or deletion
  • Request a copy of your data
  • Withdraw marketing consent

To exercise your rights, contact us using the details below.

7. Data Retention

We keep your Order Information for our business records unless you request deletion, or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or relevant legal requirements.
The most recent version will always be displayed on this page.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: support@houseofargan.ae
📞 Phone/WhatsApp: +971 56 815 4034